FAQ

Registration

  • How can I register?

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    On our website, registration is available in three ways: Phone number, Email address, Facebook account.
    In order to register, you need to click the Register button and fill in all the required fields in the suggested Registration form, select the game currency and then click the Confirm button.
    After registering, you will receive an email with a link to verify your account.
    You can also verify your phone number in order to receive SMS messages about newly available bonuses, lotteries, and promotions.
    To register via Facebook account, simply click on the button with the Facebook logo at the bottom of the Registration form. The account will be created automatically.

  • Can I register more than one account?

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    According to the rules of our website, registration of more than one account is not allowed.

  • Is it necessary to confirm my personal data on the website?

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    When registering, confirmation of personal data is not required, however, all data in your account must correspond to reality, since in some cases the website administrators may ask for copies or photos of identity documents, such as a passport, ID, CPF, etc.

  • What to do if I don’t receive an SMS message with a confirmation code?

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    First, we recommend that you make sure that the phone number listed on the website is without errors.
    If the SMS message with the confirmation code did not come instantly, we recommend that you wait up to 10 minutes. Also, reboot the device/network and make sure that your device has enough internal memory to receive incoming SMS messages, try clearing the phone's memory.
    If the above-recommended actions don’t help, please contact our Support Service via chat or email address.

  • What to do if I don’t receive an email with a link to account verification?

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    First, we recommend that you make sure that the email address, indicated during registration, is entered without errors. If the email was entered correctly, please try checking your Spam folder.
    Wait up to 10 minutes, if the email was not delivered, please contact our Support Service via chat or email address.
    We would also like to draw your attention to the fact that the email may not be delivered to a temporary email address.

  • Why do I need to confirm my phone number and email?

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    The phone number or email must be confirmed in order to identify the player. Also, after confirming your phone number or email address, you have a chance to receive a Welcome Bonus of up to R$77.

  • What username and password can be used during registration?

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    Your username must contain at least 5 characters. It can include both letters and numbers. You can choose any username that was not previously registered on the website. If such username is already taken, you will see a notification in the registration form with a proposal to come up with a new username.

  • What to do if, while registering, a notice appears that the account with this data is already registered?

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    If during registration by phone number or email, a notification appears that the website already has an account with this data, this means that you have already registered on our website. If you do not remember your username or password, you can use the Password Recovery function. You can learn more about how to recover your password in paragraph 2.1.

  • Why do I need to register?

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    Only after registration, you will have access to full website functionality. After registering, you can receive various bonuses, play your favorite games for real money, make Sports bets and withdraw funds you have won to your bank account or e-wallet.

My profile

  • What to do if I forgot my username or password?

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    If you have forgotten your username or password, you can restore them in the Login section. To do this, click the Login button and then Recover Password button. Enter your phone number or email address that you provided during registration and click on the Send button. An SMS message with your username and a new password will come to your phone number or email address.

  • Can I change the username in my account?

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    After registration, changing the username is not possible.

  • Can I change the account currency after registration?

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    Game currency must be selected during registration. After verifying the registration, it is not possible to change the game currency.

  • Are my personal data protected on the website?

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    We use physical and real information protection, constant control of access to it, various systems that do not allow failures, as well as modern methods for encoding and encrypting information. That is why Brazino777 uses the most reliable systems that are available today. Among them: 128-bit SSL encryption system, effective data protection firewalls as well as a five-step security system. Brazino777 also uses special programs that help instantly detect and prevent any fraudulent activity and manipulations.

  • How do I unsubscribe from promotional notifications to email?

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    You can unsubscribe from the promotional notifications in the My Profile section. To do this, uncheck your consent to receive the promotional notifications and save the updated parameters.

  • How do I confirm my phone number?

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    After registering on the main page of the website you will see a notice with a proposal to confirm your phone number. Enter your phone number and click the Confirm button. You will receive a message with a 4-digit code. Enter this code in the Confirmation Code field and click Confirm button. After that, you will receive an SMS message with your username and password.

Deposits

  • How can I make a deposit?

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    You can make a deposit on our website using various payment methods: debit/credit cards, bank transactions, e-wallets, etc. To make a deposit, you need to click on the Deposit button, and in the new window that opens, you will see all available payment methods for making a deposit on our website. You can find more detailed information about the payment methods available on our website in the table below.

    Payment methods Processing time Minimum deposit Maximum deposit
    Ecopayz Up to 2 hours 10R$ / 5USD 3600R$ / 20000USD
    Pay4fun Up to 2 hours 20R$ / 5USD 365000R$ / 100000USD
    Bradesco Instant 50R$ / 5USD 10000R$ / 1500USD
    Boleto Up to 2-5 days 10R$ / 5USD 300R$ / 1500USD
    Banco do Brasil Instant 50R$ / 5USD 1000R$ / 1500USD
    Itaú Instant 50R$ / 5USD 500R$ / 1000USD
    Santander Instant 50R$ / 5USD 10000R$ / 700USD
    Caixa Instant 50R$ 1000R$
    Visa/Mastercard Instant 21R$ / 6USD 910R$ / 2200USD
    Skrill Up to 2 hours 10R$ / 5USD 6000R$ / 1500USD
    Bitcoin Instant 0.0001BTC
  • Why can't I make a deposit with my bank card?

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    First, we recommend that you make sure that you entered all the card data correctly. Please check carefully the card number, cardholder name, card expiration date, and CVV / CVC / CID code. Also, make sure that the validity period of your card has not expired and that there is enough money on your account to make a deposit. If all the data is entered correctly, but the deposit does not work, we recommend you contact your bank for a consultation on the status of your account and the card.

  • What is the minimum deposit and processing time?

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    The amount of the minimum deposit may vary depending on the payment method. The minimum deposit amount on the website is 10R$. The processing time also differs depending on the payment method, in 90% of payment methods processing time is instant.

  • What is CVV / CVC / CID and where can I find it?

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    The CVV / CVC / CID code is located on the back of your bank card, and it is always the last three or four digits depending on the type of bank card.
    Here is an explanatory table on where to find each code on each type of card:

    NAME WHERE TO FIND ON THE CARD?
    Visa Card Verification Value (CVV2) Three digits to the right of the credit card number in the signature area on the back of the card.
    MasterCard / Eurocard Card Verification Value (CVC2) Three digits to the right of the credit card number in the signature area on the back of the card.
    Discover Card Identification Number (CID) Three digits to the right of the credit card number in the signature area on the back of the card.
    American Express Card Identification Number (CID) Four digits printed (not engraved) on the front right side of the card, above the credit card number.
    Diners Club Card Verification Value (CVV2) Three digits to the right of the credit card number in the signature area on the back of the card.
  • Is it possible to make deposits on accounts of different players with one credit card?

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    According to the rules of the website, it is not allowed to make deposits into different accounts with one bank card/bank account/e-wallet.

  • What currencies does Brazino777 accept?

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    On our website, you can make deposits in Brazilian Real or in US dollars.

  • Is it possible to use a third party account for a deposit?

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    According to the security policy and deposit rules, depositing from third-party accounts is not allowed. Each player must use only the accounts opened in his name, which he is the owner of and, if necessary, will be able to confirm this with documents.

  • Are deposits credited on weekends and holidays?

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    Deposits are credited to accounts every day, 24 hours a day, including weekends and holidays.

  • Do I need to send payment confirmation?

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    Since the funds are credited automatically, payment confirmation is not required, however, in some cases, we may request copies of checks confirming the success of the payment.

  • How to pay with a bank card?

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    In order to pay with a bank card, go to the Deposit section, select this payment method and amount and press the Pay button. You will be redirected to the Payment page, where you need to enter card details: card number, expiration date, CVC code, and cardholder name. After that, you can complete the payment by clicking the Complete Transaction button.

  • How to pay with Boleto?

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    Go to the Deposit section and click on the button with the logo of Boleto. Select the amount to pay or enter it manually in the amount field, fill in the payer information and click the Pay button. You will be redirected to the Payment page, where your Boleto will be formed. You can pay it online or print it out and pay at any nearby bank, post office or lottery office.

  • How to pay via bank transfer?

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    Go to the Deposit section and click on the button with the logo of your bank. Select the amount to pay or enter it manually in the amount field, fill in the payer information and click the Pay button. You will be redirected to the Payment page, where you need to agree with terms and conditions of payment, select your bank and click the Confirmar button. Further, you will be redirected to the page with information about the purpose of payment and amount. Check all the data and press Pagar. Then you will be redirected to your bank page to complete the payment.

  • How to pay using Skrill electronic wallet?

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    Go to the Deposit section and click on the button with the Skrill logo. Select the amount to be paid or enter it manually in the amount field and click the Pay button. After that, you will be redirected to the Payment page. To complete the payment, you need to log into your Skrill account and follow the instructions on the website.
    If you do not have an electronic wallet, you can register a new one. You can get acquainted with all the information about this method and register your e-wallet on the website https://www.skrill.com/.

  • How to pay using pay4fun e-wallet?

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    Go to the Deposit section and click on the button with the logo of pay4fun. Select the amount to be paid or enter it manually in the amount field and click the Pay button. After that, you will be redirected to the Payment page. To complete the payment, you need to login to your pay4fun account and follow the instructions on the website.
    If you do not have an electronic wallet, you can register a new one. You can get acquainted with all the information about this method and register your e-wallet at https://p4f.com/.

  • How to pay with EcoPayz e-wallet?

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    Go to the Deposit section and click on the button with the logo EcoPayz. Select the amount to be paid or enter it manually in the amount field and click the Pay button. After that, you will be redirected to the Payment page. To complete the payment, you need to login to your EcoPayz account and follow the instructions on the website.
    If you do not have an electronic wallet, you can register a new one. You can get acquainted with all the information about this method and register your e-wallet on the website https://www.ecopayz.com/pt/.

  • How to pay with an electronic wallet bitcoin?

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    Go to the Deposit section and click on the button with the Bitcoin logo. In the window that opens, you will see a QR code formed for payment and an alphanumeric code, which you can copy to the clipboard. To pay, click on the Pay button. To complete the payment, you will be redirected to the Payment page.

Withdrawals

  • How can I withdraw money from my account?

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    Withdrawals are only available using the same payment method in which the deposit was made. In order to create a withdrawal request, go to the Deposit section of your personal account, select the required payment method in the Withdraw section, fill in all the required information and click the Submit button. After that, your application will be accepted in the queue for processing.

  • How can I cancel a request for withdrawal and return money back to the gaming account?

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    If a withdrawal request was created by chance, you can cancel it in the Withdrawals section. If the request for withdrawal has not yet been processed, on the right side you can click on the “X”, after which the request will be canceled.
    If the withdrawal request has already been processed and the funds have been withdrawn from the gaming account, it is not possible to cancel it.

  • How long does it take to withdraw funds from the account?

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    The withdrawal requests are processed three times a week: Monday, Wednesday and Friday from 10 am to 9 pm (GMT). After processing the request from our side, the funds are transferred to the payment methods and processed as follows:
    Bank cards: 1-6 business days,
    Electronic wallets: 1-3 business days

  • Is there a limit on withdrawal?

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    The following limits apply to withdrawals:

    • No more than 4000R$/1200 USD per day;
    • No more than 12000R$/3600 USD per week;
    • No more than 48000R$/14400 USD per month.

    In the cases where the profit is more than 48000R$/14400 USD, the remaining funds can be withdrawn in the coming months.

Bonuses

  • Does the bonus accrue during registration?

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    Yes, on our website after registration you can receive a welcome bonus of up to R$77 before making your first deposit. This is a good opportunity to get acquainted with the website and play your favorite slots. To receive this bonus, you must confirm your phone number or email address. In the bonus game that opens, you must select one of three cards on which your bonus will be displayed. Bonus funds are credited to the account automatically, and you can browse through the website and play games available for this bonus. After making the first deposit, all games on the website will be available to you.

  • What other bonuses exist on the website?

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    Currently, there are three types of bonuses on our website: a Welcome Bonus, which you can receive before making your first deposit, Weekly Cashback, and a Birthday Bonus.

  • Can I withdraw bonuses from the account?

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    All bonuses on the website are available for withdrawal when all the conditions and rules are met.

    • The Welcome Bonus can be withdrawn from the account only after making at least one deposit in accordance with the rules of the Weekly Cashback. Also, if you win more than R$7777 using this bonus, you can withdraw R$800 (no more than R$200 weekly), provided that you make at least one deposit in the amount of R$100 per week and bet on games in the amount of at least R$100 per week.
    • The Weekly Cashback is transferred every Thursday from the Bonus balance to Account balance section and then it can be withdrawn from the account.
    • The Birthday Bonus has a wager x5, that is, the bonus amount must be wagered in games 5 times, after which the bonus amount can be withdrawn from the account.
  • How does the Birthday Bonus accrue?

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    We give all the players a bonus on their birthday. To receive this bonus, you can contact our Support Service through chat or email address and provide us with a copy or photo of the document on which your date of birth will be visible. You can get a bonus on your birthday as well as 3 days before and 3 days after. A prerequisite for receiving a bonus are deposits made in the amount of at least R$500 from the time of registration. Wager bonus x5.

  • What is a Weekly Cashback?

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    Every Thursday we refund up to 12% of the deposits made during the previous week. The calculation is made for the period from last Friday to the current Wednesday. Players who have made deposits and have been active on the website for at least 5 days from the billing period get 10%. The remaining players receive 7% of made deposits. In the event that the cashback size exceeds the size of the largest deposit made in the settlement period, the player receives a cashback in the amount of the largest deposit.
    VIP players receive a cashback of 12% regardless of their activity on the website during the billing period.

Mobile

  • Is there a mobile version of the website?

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    Yes, you can play on our site both from your computer and from your phone and tablet. The entire functionality of the site is fully available in the mobile version. It is enough to type the site address in a mobile browser, and you will automatically be directed to the mobile version of the site.

  • Do I need to re-register to play in the mobile version of the website?

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    No, you can simply log in to your account using your existing username and password. We also remind you that registration of several accounts by one user contradicts the rules of our website.

  • Is there a bonus for registering from a mobile device?

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    The welcome bonus is accrued to players regardless of what device they use: a computer or a mobile phone. All bonuses in the mobile version of the website are accrued according to the same rules as in the desktop version.

  • How do I register in the mobile version of the website?

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    In the mobile version of the website, registration is available in three ways: Phone number; Email address; Facebook account.
    In order to register, you need to press the Register button, select the registration method, fill in all the required fields in the opened form, select the account's game currency and then click the Confirm button.
    After registering, you will receive an email with a link to verify your email address. You can also verify the phone number for a Welcome Bonus when registering using any of the available methods.

  • Can I register one account from my mobile phone and a second account from my computer?

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    Registration by one user of two or more accounts is not in accordance with the rules of our website. To play on the website, you can use your existing account both in desktop and in a mobile version. Using multiple accounts may result in account blocking.

Sports Betting / Casino

  • How to bet on Sports?

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    If you want to try your luck in Sports Betting, you can choose the Sports section on the main page of the website, after which you will see a table with all kinds of bets. In the right side of the page, you can choose by sports/countries/championships. Here you can select the options you want and find the sports match that interests you. In the central part of the page, a table will be displayed with sports matches, markets, and available coefficients. After selecting all the parameters in the left part of the table, your choice will be displayed. In the size field you need to specify the amount you want to bet, and then just click the Bet button.
    In the mobile version of the website after selecting a match, you need to scroll to the end of the page and click BETSLIP button. In the form that opens, you must specify the size of your bet and click the Place Bets button to complete.

  • Where can I see my bets?

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    In the desktop version, you can find all your bets on the right side of the table in the My Bets section. In the mobile version, you need to scroll down the table, then select the My Bets section.

  • How can I cancel an existing bet?

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    It is impossible to cancel an already made and confirmed bet. That is why we recommend that you carefully check all your chosen parameters before confirming the bet.

  • Why is my bet canceled?

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    The bet can be canceled for various reasons. Below are some examples where a bet can be canceled:

    • the match was canceled;
    • data with errors were indicated in the names of teams, players' names, etc.;
    • the wrong time or date of the match was indicated;
    • the market was open at the moment when the result was already known;
    • In the event where a match is stopped, all bets will be considered valid in accordance with the official outcome of the match. In case any market cannot be officially confirmed, bets on it are annulled.

    Rates may also be canceled for other reasons. In the event that a bet is reset to zero, the funds deposited are returned to the player’s account.

  • Casino Rules

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    In the Casino, the operation of mechanical, electronic devices, robots and other means for making gambling decisions in any Casino game, as well as the use of mathematical calculations and the Martingale method, which may affect the outcome of the game, is prohibited. Any violation of the rules in the use of calculations or similar devices may entail such measures: a ban on playing games in the Casino, confiscation of gambling funds that do not exceed the amount of the net gain. In addition, in such cases, players can be excluded from participation in promotions and transferred to the list of “Clients with restricted access” in the casino industry, to which all other online casinos have access.

  • What happens if the Internet connection is interrupted during the game?

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    If the connection is disconnected during the game, the round will end even if you are not online. All winnings will be automatically credited to your account. If you win free spins, you can continue to play, and your free spins will still be available.

  • How to play Live casino?

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    Live casino is a game with online dealers. To play with live dealers you need to log in to your account and choose your favorite game. After that, you will be connected to the live broadcast from a special studio or, as sometimes happens, even a real casino. The dealer welcomes the players and after everyone takes their places at the virtual table, the game begins. Players have the opportunity to follow all the actions of live-dealers through direct video and audio broadcasting. In this case, you have the opportunity not only to see and hear how they accept bets and hand out cards but also to chat with them using the chat in the game and ask all your questions.

  • Where can I find the rules and instructions for the games?

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    In every game, you can find short rules and instructions. The location of the information button or the menu with the rules and description of the game may vary for each provider.

  • What is a wager?

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    A wager is the minimum number of bets that a player must make in a game in order to withdraw a bonus. The wager may vary depending on the type of bonus. For example, if you received a bonus of R$10 with an x5 wager, this means that before withdrawing this bonus, you need to make bets on the amount of the bonus 5 times, that is R$10 x 5 = R$50, after which bonus withdrawal will be available.